Thank you for choosing Liberty Communications for your Business Phone solution! Below are some great training videos for the telephone sets we offer, with a simplified training guide that can be printed out for employees.

 

Polycom VVX 150 Video Tutorial:

 

Polycom VVX 250 Video Tutorial:

 

Polycom VVX 350 Video Tutorial:

 

Polycom VVX 450 Video Tutorial:

 

 

Frequently Asked Questions:

 

How do I access my voicemail?

• Press the voicemail key or dial *333 on your desk phone.
• Enter your password followed by “#”.
• Follow voice prompts to listen to new and saved messages.

How do I put a call on hold?

• You should put a call on hold when you will be resuming the call from the same phone.
• While on a call, push the “hold” button. After putting a call on hold, hold will change to “resume”. Push the “resume” button to continue your call.

How do I transfer a call?

TO MAKE A CONSULTATIVE TRANSFER –
A consultative transfer allows you to speak with the new call recipient before the caller does.

• While the call is active, press the “Transfer” button.
• Enter the phone number you wish to transfer the call to or select a saved contact from the side buttons.
• When the new call recipient answers, tell them what you need to tell them. Then end the call by pushing transfer again.
  The call is now transferred to the new recipient and has ended for you.

TO MAKE A BLIND TRANSFER –
A blind transfer will transfer your caller to another person immediately.

• While the call is active, press the “Transfer” button.
• Press the “Blind” key.
• Enter the phone number or select contact you wish to transfer the call to and push the “Send” button.
  Your call will be ended with the caller and the caller will be transferred to the new call recipient.
  To transfer straight to voicemail, push the # key prior to entering the extension. The caller will go straight to the new recipient’s voicemail.

How do I save contacts?

• Press the “Contacts” key and select “Contact Directory”.
• Press the “Add” button.
• Enter the contact’s first and last name as well as their number making sure the phone number has a 9 and 1 before it when applicable.
• Enter any additional information you want to show for this contact.
• Press “Save”.
  This contact will now be saved in your contacts and favorites list.

Can I change the ringtone?

• Press the “Home” key and use the arrow keypad to scroll and select “Settings”.
• Choose the “Basic” settings option.
• Scroll down to option 5 (Ring Type).
• Make a selection for the line you’d like to change and press “Select”.
• Select the ringtone you’d like to use.
• Press “Select” to save your choice.

 

Print our two page training guide here.