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Customer service

319.627.2145 
641.469.6220

Customer service is available
8am-4pm, Monday-Friday

Internet support

866.837.3145

Available 24/7

After-hours support

319.627.4611

If you’re calling after
business hours,
leave a message for the
on-call tech,
and they’ll get back to you as
soon as they’re available.

Frequently asked questions

Internet

If Liberty Communications is experiencing a widespread outage, we’ll provide updates on social media. If you’re connecting via WiFi, check your device to make sure WiFi is on and connected. If none of your devices can connect to WiFi, check to make sure there is power on to your WiFi router. We have 24/7 technical support, please call 866.837.3145 for assistance.

Routers do a lot of work! A good router may only last a couple of years, and if you begin to notice dropped connections, and you’re tired of power cycling the router to get service restored, please contact Liberty and ask about Liberty WiFi. Liberty WiFi is a managed service that comes with a Premium WiFi router and Liberty support. With Liberty WiFi, you’ll never have to purchase a new router again.

The easiest way is to look at your bill for the name of the internet package on your account. For example, if you see Fiber 250, then you’ll know your download speed is set to 250 Mbps. You can also do a speed test from any device by going to speedtest.net. Test results may be slightly above or below your internet plan’s speed, and will vary based on how many devices you have connected at that time.

It is best to do a speed test with absolutely no other devices in the home connected to the internet. The speed test only shows the amount of bandwidth available at the time to the device you are testing. It might be low if someone is gaming or streaming video at the same time on another device. If it is still slow, try turning the power off to your router for 30 seconds and then rebooting it, or call 24/7 technical support at 866.837.3145 for assistance. Use speedtest.net for the most accurate test.

Phone

Press the voicemail key or dial *333 on your desk phone
Enter your password followed by “#”
Follow voice prompts to listen to new and saved messages

You should put a call on hold when you will be resuming the call from the same phone. 
While on a call, push the “hold” button. After putting a call on hold, hold will change to “resume.” Push the “resume” button to continue your call.

Instructions for Business Managed IP Phones

TO MAKE A CONSULTATIVE TRANSFER

A consultative transfer allows you to speak with the new call recipient before the caller does. 

While the call is active, press the “Transfer” button. 
Enter the phone number you wish to transfer the call to or select a saved contact from the side buttons. 
When the new call recipient answers, tell them what you need to tell them. Then end the call by pushing transfer again. The call is now transferred to the new recipient and has ended for you.

TO MAKE A BLIND TRANSFER

A blind transfer will transfer your caller to another person immediately. 

While the call is active, press the “Transfer” button. 
Press the “Blind” key. 
Enter the phone number or select contact you wish to transfer the call to and push the “Send” button. Your call will be ended with the caller and the caller will be transferred to the new call recipient.

To transfer straight to voicemail, push the # key prior to entering the extension. The caller will go straight to the new recipient’s voicemail.

Instructions for Business Managed IP Phones

Press the “Contacts” key and select “Contact Directory”
Press the “Add” button
Enter the contact’s first and last name as well as their number, making sure the phone number has a 9 and 1 before it when applicable
Enter any additional information you want to show for this contact
Press “Save,” and this contact will now be saved in your contacts and favorites list

Instructions for Business Managed IP Phones

Press the “Home” key and use the arrow keypad to scroll and select “Settings”
Choose the “Basic” settings option
Scroll down to option 5 (Ring Type)
Make a selection for the line you’d like to change and press “Select”
Select the ringtone you’d like to use
Press “Select” to save your choice

If you’re going to be away or want your calls to be directed to another number, follow these steps to set up Call Forwarding:

Step 1: From your landline phone, dial *72.

Step 2: Dial the number you want the calls to forward to and press #, and when someone answers, the service will be active. If the line is busy or no one answers, hang up and immediately repeat Steps 1 & 2. You’ll then hear two beeps and the service will be active.

Step 3: You can verify that call forwarding is active by redialing *72. A rapid busy tone will indicate the service is active.

You may still place outgoing calls when the line is forwarded. Call forwarding will remain in effect until you turn it off.

Turn off call forwarding by dialing *73 from your landline phone. Two beeps will indicate the call forwarding has been turned off.

Streaming TV

Most streaming services and apps require a minimum of 15-25 Mbps internet speeds for HD or 4K, and 3-5 Mbps for the old standard definition. So, if your busy household has someone watching a movie on a tablet, another on the living room TV, and you have 3 other people on their phones, you’ll need an internet package with speeds that can handle that load!

Buffering and spinning wheels are most often caused by insufficient bandwidth and internet speeds too low for your family’s needs. Upgrade from a satellite internet service to a fiber or advanced fixed wireless connection. Check out faster internet packages available from Liberty and order an upgrade today!

This is often caused by high latency and jitter, two words you may not be familiar with, but are essentially delays in the internet packets. This is most common with satellite internet services. Upgrade to a fiber or advanced fixed wireless broadband connection, and upgrade your WiFi router too! Check out the Liberty internet options available and ask about Liberty WiFi, which includes a top-notch WiFi router, which can mitigate issues caused by the router.

This is typically caused by hardware or software issues on an old WiFi router, or older TVs and streaming devices that have not downloaded the latest software update. Update or upgrade your streaming device, or check out DirecTV streaming services today. You can also upgrade to Liberty WiFi to ensure your WiFi router is up to the challenge.

Email

Settings for your Liberty Communication email address for use on mobile devices, tablets and computers. Authentication will require both your username and password.

When prompted, enter the following information:

Username – The first part of your email address (everything before the ‘@’ symbol).

Password – The password that was given to you.

Incoming Mail Server – imap.Lcom.net

Security – SSL

Incoming server port – 993

Outgoing Mail Server – smtp.Lcom.net

Security – SSL

Outgoing server port – 587

Settings for your Natel email address for use on mobile devices, tablets and computers. Authentication will require both your username and password.

When prompted, enter the following information:

Username – The first part of your email address (everything before the ‘@’ symbol).

Password – The password that was given to you.

Incoming Mail Server – imap.bluetie.com

Security – SSL

Incoming server port – 993

Outgoing Mail Server – smtp.bluetie.com

Security – TLS (STARTTLS)

Outgoing server port – 587

Note – Port 465 using SSL/TLS will work as well

Video how-to guides

Check out more videos on our YouTube page

Watch now on YouTube

CommandIQ

Home network and Wi-Fi management

For those subscribed to Liberty WiFi, CommandIQ® puts full control of your home network in the palm of your hand—literally. With this easy-to-use app, you can manage devices connected to your WiFi network, set network and security preferences, run speed and diagnostic tests, and much more.

SmartHub App

Manage your Liberty account

View your usage and billing, manage payments, notify customer service of account and service issues, and receive special messaging from Liberty right from your mobile device.

Reference guides

Support

Get in touch

Frequently asked questions

Internet

Phone

Instructions for Business Managed IP Phones

Instructions for Business Managed IP Phones

Instructions for Business Managed IP Phones

Streaming TV

Email

Video how-to guides

CommandIQ

SmartHub App

Reference guides

Internet

Phone

General Guides