March 20, 2020
Update Regarding Email Delivery Issues and Scam Emails
With recent tensions surrounding Coronavirus (COVID-19), there is a marked increase in scam attempts. The scam attempts are very convincing. Please use the following guidelines when you receive an email requesting account information.
- Liberty Communications will not ask users for account information via email.
- Liberty Communications will call customers from our published phone number if urgent account actions are required.
- Liberty Communications technical support may ask users for account information in order to facilitate troubleshooting. This is will happen as part of a support session when you have called technical support for help.
- Please immediately forward any malicious email to firstname.lastname@example.org.
We are aware and very disappointed that Gmail is still rejecting email from Lcom.net email servers. We have followed Google guidelines to have the block lifted. Google instructions state that the restoration process is automatic and that the block will be lifted at some point in the future. Thank you for your patience and please know that we are doing all that we can to remedy this problem.