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Rural Fiber Construction

Liberty Communications undertakes its largest rural fiber construction project to date. The project used over 80 miles of fiber optic cable to provide fiber to over 300 homes/businesses!

The ONT replacement project concludes with over 1900 new terminals installed at customers homes and businesses. 35 miles of new rural fiber is constructed in both West Branch and West Liberty exchanges at a total cost of over $750,000. This is part of a multi-year program to bring fiber to all of our customers.

Revamped fiber

A project to replace the original fiber optic terminals installed in 2008 and 2009 is begun. The new ONT’s (Optical Network Terminals) provide almost a ten fold increase in available bandwidth. Rural fiber is installed along the Rapid Creek area of rural West Branch replacing older copper cables. Fusion packages replace DSL services to those customers along these routes.

Revamped services

In May, Liberty Communications completely revamps the service packages provided to customers in light of changing Federal regulations in the communications industry. Internet speeds are greatly increased, unlimited nationwide calling is included in residential phone packages, and Caller ID, Call Waiting and Call Waiting ID are included free of charge. Also Business long distance rates are lowered and flat rate bucket plans are offered.

SMART

In June, we launch our new line of broadband enabled SMART self monitoring and automation capabilities for Home, Farm, and Businesses.

Bandwidth increase

The bandwidth purchased from the major Internet hubs in Des Moines, Kansas City and Chicago are all increased as consumers increase the amount of streaming video they watch over the Internet. Hardware and software updates are installed in our West Liberty rural fiber nodes that were originally installed in 2002. These changes greatly increases the overall bandwidth we can deliver to customers, resulting in faster Internet packages, more DTV channels and HD channels. The West Branch network received similar upgrades...

Software vendor

National Information Services Company (NISC) was chosen as our customer care and billing software vendor. Improved integration between customer records and facility information was cited as a key benefit along with NISC’s scale and resources.

FCC reforms

Liberty Communications joined with dozens of other Iowa rural phone and broadband providers to develop comments to the FCC’s reforms to the Universal Service Fund (USF). These comments were instrumental in getting the FCC to refine their changes to improve support for rural fiber optic networks nationwide.

New website

May 2019 – Big Imprint designs a new website at libertycommunications.com to be launched in early June.

Gig-Capable Provider

September 2018 – Liberty Communication becomes a Certified Gig-Capable Provider.

Skitter TV

September 2018 – Liberty Communications launches Skitter TV offering new and advanced technology not previously possible.

Managed WiFi

July 2018 – Liberty Communications launches a managed WiFi option for its Internet customers–Liberty WiFi.

The People You Know Award

April 2018 – The People You Know is named an NTCA TeleChoice Marketing Campaign Award Winner.

Smart Rural Community

June 2017 – Liberty Communication’s was designated as a Smart Rural Community by the NTCA.

The People You Know

June 2016 – Meet The People You Know. Liberty Communications creates a video series featuring the people who live and work in our communities–The People You Know.

Residential Gigabit

Liberty Communications offers Gigabit Internet service to residential customers on Christmas Day 2015, joining a small group of rural Iowa companies offering this advanced broadband package.

Remodeling

Front Office remodeling for the West Liberty building brought an open floor plan design to a space that had dated back to 1996. The new design was completed in time for the annual Holiday Open House event held in November.

Fiber Conversion Finished

As 2011 came to a close, Liberty Communications finished a 2-year project of converting all West Liberty and West Branch city customers to the new fiber network. The old copper network was taken out of commission as we rang in the new year.

Digital Voicemail

Liberty Communications upgrades to a new digital voicemail system. The new system allows email notification of new voicemails and Live Message Screening which allows customers to listen in on a message as it’s being recorded and decide to take the call if they wish.

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